How we collect, use, and protect your personal information
Effective January 2024
Our Privacy Commitment
Your privacy is fundamental to our business. We're committed to transparency about how we handle your data.
Data Protection
Enterprise-grade security and encryption
User Control
You control your data and privacy settings
Global Compliance
GDPR, CCPA, and other privacy law compliant
1. Information We Collect
Account Information
• Name, email address, and contact information
• Company name and business details
• Account preferences and settings
• Profile information and avatar
• Billing and payment information
Usage Data
• Application deployment and usage statistics
• Platform interaction and feature usage
• Performance metrics and error logs
• API calls and integration data
• Support interactions and communications
Technical Information
• IP address and location data
• Browser type and version
• Device information and operating system
• Cookies and similar tracking technologies
• Network and connection information
Data Minimization Principle:
We only collect information that is necessary to provide and improve our services. We don't collect sensitive personal information unless explicitly required for specific features.
2. How We Use Your Information
Service Provision
• Provide and maintain the SaaSHub platform
• Deploy and manage your applications
• Process payments and manage subscriptions
• Provide customer support and assistance
• Send service-related communications
• Ensure platform security and reliability
Platform Improvement
• Analyze usage patterns and performance
• Develop new features and improvements
• Conduct research and analytics
• Optimize user experience and interface
• Prevent fraud and security threats
• Comply with legal and regulatory requirements
Marketing Communications:
We may send you promotional emails about new features, products, or services. You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in our emails.
3. Information Sharing and Disclosure
We DO NOT Sell Your Data
We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is not a product we monetize.
Limited Sharing Scenarios:
Service Providers
We share data with trusted third-party service providers who help us operate our platform:
• Cloud hosting and infrastructure providers
• Payment processing services
• Email and communication services
• Analytics and monitoring tools
Legal Requirements
We may disclose information when required by law or to protect our rights:
• Legal process or government requests
• Enforce our terms of service
• Protect against fraud or security threats
• Safeguard rights and safety of users
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership.
4. Data Security and Protection
Technical Safeguards
• End-to-end encryption for data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication support
• Regular security audits and penetration testing
• Secure data centers with physical security
• Network firewalls and intrusion detection
Operational Security
• Employee background checks and training
• Principle of least privilege access
• Regular security awareness training
• Incident response and breach procedures
• Third-party security assessments
• Compliance with security frameworks
Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours and provide details about the incident, potential impact, and steps we're taking to address it.
5. Your Privacy Rights and Controls
Data Access Rights
• Request a copy of your personal data
• View data processing activities
• Access your account information anytime
• Download your data in portable formats
Data Control Rights
• Update or correct your information
• Delete your account and data
• Restrict certain data processing
• Object to automated decision-making
How to Exercise Your Rights:
Account Settings
Manage most privacy settings directly in your dashboard
Email Request
Contact privacy@saashub.com for data requests
Data Export
Use built-in export tools for your data
Response Timeline:
We will respond to your privacy requests within 30 days. For complex requests, we may extend this period by an additional 60 days with notification.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze platform usage.
Essential Cookies
Required for platform functionality:
• Authentication and session management
• Security and fraud prevention
• Load balancing and performance
Analytics Cookies
Help us understand usage patterns:
• Page views and user interactions
• Feature usage and performance metrics
• Error tracking and diagnostics
Preference Cookies
Remember your choices and settings:
• Language and region preferences
• Theme and display settings
• Notification preferences
Cookie Management:
You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.
7. International Data Transfers
SaaSHub operates globally, and your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers.
Transfer Safeguards
• Standard Contractual Clauses (SCCs)
• Adequacy decisions by data protection authorities
• Binding Corporate Rules (BCRs)
• Certification schemes and codes of conduct
Data Locations
• Primary data centers in US and EU
• Backup facilities in multiple regions
• CDN nodes for performance optimization
• Regional compliance with local laws
8. Data Retention and Deletion
Retention Periods
• Account Data: Retained while account is active
• Usage Data: 2 years for analytics purposes
• Support Data: 3 years for service improvement
• Billing Data: 7 years for legal compliance
• Security Logs: 1 year for incident response
Deletion Process
• Immediate deletion upon account closure request
• 30-day grace period for data recovery
• Secure deletion from all systems and backups
• Anonymization of retained analytics data
• Certificate of deletion available upon request
Legal Hold Exceptions:
We may retain certain data longer if required by law, legal proceedings, or to resolve disputes. We will notify you if your data is subject to a legal hold.
9. Children's Privacy
Age Restriction
SaaSHub is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us immediately at privacy@saashub.com so we can delete the information.
10. Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification Process
• Email notification for material changes
• In-app notifications and banners
• 30-day notice period before changes take effect
• Updated policy posted on our website
Your Options
• Review changes and ask questions
• Update your privacy preferences
• Close your account if you disagree
• Contact us with concerns or feedback
11. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us.
Privacy Officer
privacy@saashub.com
Response within 5 business days
Mailing Address
SaaSHub Privacy Team
123 Tech Street, Suite 100
San Francisco, CA 94105
United States
Data Protection Officer (EU):
For users in the European Union, you can contact our Data Protection Officer at dpo@saashub.com for privacy-related inquiries and requests.