SaaSHub

Refund Policy

Our commitment to customer satisfaction and fair refund practices

Effective January 2024

Our Refund Commitment

We stand behind our platform and want you to be completely satisfied with your SaaSHub experience.

30-Day Guarantee

Full refund within 30 days of purchase

Fast Processing

Refunds processed within 5-7 business days

Easy Process

Simple email request to initiate refund

1. Refund Eligibility

Eligible for Full Refund

  • Subscription purchased within the last 30 days
  • Technical issues preventing platform usage that cannot be resolved
  • Billing errors or duplicate charges
  • Accidental subscription upgrades or purchases
  • Platform downtime exceeding our SLA commitments

Partial Refund Scenarios

  • Subscription cancellation after 30 days but within 60 days (pro-rated)
  • Downgrade requests with unused time remaining
  • Service interruptions due to third-party application issues

Not Eligible for Refund

  • Subscriptions older than 60 days
  • Account termination due to policy violations
  • Refund requests for third-party application costs
  • Change of mind after extensive platform usage > 30 days
  • Requests made after data export and account closure

2. How to Request a Refund

1

Contact Support

Email billing@saashub.com with your refund request

2

Provide Details

Include account email, subscription details, and reason

3

Review Process

We'll review your request within 24 hours

4

Refund Issued

Approved refunds processed within 5-7 business days

Required Information for Refund Request:

  • Account email address
  • Subscription plan and billing cycle
  • Date of purchase or last billing
  • Reason for refund request
  • Any relevant screenshots or error messages

3. Types of Refunds

Full Refunds

  • Complete subscription cost returned
  • Available within 30-day window
  • Immediate account access termination
  • 30-day data export period provided

Pro-rated Refunds

  • Calculated based on unused time
  • Available for downgrades and cancellations
  • Applied as account credit or cash refund
  • Minimum refund amount of $5

Refund Calculation Examples:

Scenario 1: $29/month plan cancelled after 10 days → Full $29 refund (within 30 days)

Scenario 2: $99/month plan downgraded to $29/month after 15 days → $70 pro-rated refund

Scenario 3: Annual $290 plan cancelled after 2 months → $193 pro-rated refund

4. Third-Party Application Refunds

Important Notice:

Refunds for third-party applications deployed through our marketplace are subject to the individual application developer's refund policy, not SaaSHub's policy.

SaaSHub Responsibilities

  • Platform subscription refunds
  • Infrastructure and hosting costs
  • SaaSHub service fees
  • Platform feature access

Developer Responsibilities

  • Application licensing fees
  • App-specific subscription costs
  • Premium feature charges
  • Third-party service integrations

For third-party application refunds, please contact the application developer directly or reach out to our support team for assistance in connecting with the appropriate party.

5. Refund Processing Times

Review Time

24 hours

Initial request review

Processing Time

5-7 days

Refund to original payment method

Bank Processing

3-5 days

Additional bank processing time

Payment Method Considerations:

  • Credit Cards: 5-7 business days to appear on statement
  • PayPal: 3-5 business days to PayPal account
  • Bank Transfers: 7-10 business days depending on bank
  • Digital Wallets: 1-3 business days for most providers

6. Refund Support & Contact

Our billing support team is here to help with any refund questions or concerns. We're committed to resolving refund requests fairly and promptly.

Billing Support

billing@saashub.com

Response within 24 hours

Refund Status

Check your refund status

Track processing progress

Last updated: January 15, 2024

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